Question 1

1 - Are the products on this website created and printed by Kait Matthews?

Accepted Answer

All products available on this website, including those featuring Kait Matthews' artwork and designs, are printed and fulfilled by Printify, a trusted third-party printing and fulfillment service. Kait Matthews provides the artwork and designs, but she does not handle the printing, shipping, or fulfillment process.

Question 2

2 - What happens if I receive a damaged or defective product from Printify?

Accepted Answer

If you receive a product that is damaged or defective, we've got you covered. Please notify us within 30 days of receiving the order by emailing us at kait@kaitmatthews.com. We will work with Printify to ensure that you receive a replacement or a refund for the damaged item. Your satisfaction is important to us.

Question 3

3 - Can I return a product if I change my mind or no longer want it?

Accepted Answer

Since all products are made-to-order, refunds or replacements are generally not available for change-of-mind or buyer's remorse. Please review your order carefully before completing the purchase. However, if there is a problem with the product or it arrives damaged, please refer to the answer to Q2 for instructions on how to resolve the issue.

Question 4

4 - How can I be sure that my personal information is protected when I make a purchase?

Accepted Answer

Your personal information is important to us, and we are committed to protecting your privacy. We use your information solely for the purpose of processing your order and ensuring a smooth transaction. Rest assured that your information will not be sold or shared with third parties. For more details on our privacy practices, please refer to our Privacy Policy, which can be found on our website.

Question 5

5 - Can I find more information about Printify's policies and procedures?

Accepted Answer

Yes, you can find additional information about Printify's policies, including their terms of service, shipping information, and quality assurance on the Printify website. Kait Matthews' website works closely with Printify to ensure a seamless shopping experience for our customers, and their policies align with our commitment to providing high-quality products and excellent customer service.

If you have any more questions or concerns about your purchase through Printify or any other aspect of your shopping experience on our website, please don't hesitate to contact us at kait@kaitmatthews.com. Your satisfaction is our top priority, and we are here to assist you.

Frequently asked questions

1 - Are the products on this website created and printed by Kait Matthews?

2 - What happens if I receive a damaged or defective product from Printify?

3 - Can I return a product if I change my mind or no longer want it?

4 - How can I be sure that my personal information is protected when I make a purchase?

5 - Can I find more information about Printify's policies and procedures?